There are a few important things to keep in mind when returning a product you purchased online from Spring Of Love (SOL):
You have 14 calendar days to return an item from the date you received it.
Only items that have been purchased directly from SOL, either online or at an SOL Retail Store, can be returned to SOL. SOL products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
Please ensure that the item you're returning is repackaged with all items that were included when you received it.
How to Return An Item
Ship your item back to SOL
To return an item to SOL, sign in to online Order Status with your SOL ID and password.
After you sign in, you will see the items on your most recent order. Locate the item you want to return and click the Return Items link. On the next page, select the item you would like to return and click the Continue button.
Next, verify the return item and the return address on your package
You can either schedule a pick up with the carrier or drop off the package at any of the carrier’s you choose. We are not responsible for the return shipping charge.